Employer FAQs

Visit our website at alabamaretail.org or email support@alabamaretail.org to request a portal login.

Logins are granted during business hours to verified contacts. If you are not a current contact on the account, ARC must confirm permission for a login with a current contact before access will be granted.

Once permission is granted, you will receive an email with your username and a link to set your password.

Email support@alabamaretail.org or call us at (800) 239-5423

Claim reporting is available through the Employer Portal. Log in to your account on the Employer Portal and click the blue “Report a Claim” button at the top of the page to get started.

Additional options for reporting claims are provided on our File A Claim page.

To request a Certificate of Insurance, contact your agent of record or email support@alabamaretail.org

Log in to your account on the Employer Portal and click on “Account Info” in the left menu. On the Account Info page, your agent’s information is located in the “Contacts” section at the upper right side of the page.

Your Agent’s name and contact information can also be located on your ARC coverage forms.

Submit your updated contact information, including your ARC Employer Number to support@alabamaretail.org or contact your agent of record to request a change.

Employer contact information cannot be changed through the Employer Portal.

Please allow up to 48 business hours for processing of contact changes.

• Log in to your account on the Employer Portal, click the blue “I Want To” button in the upper right corner of the page, and select “Make a Payment” from the drop-down menu
• Use the Pay My Bill link on our website
• Pay by phone using our Interactive Voice Response (IVR) system at (844) 533-0777
• Request a payment link to be sent to you via email or text message by calling (800) 239-5423 or emailing support@alabamaretail.org
• Mail a paper check to Alabama Retail Comp, P.O. Box 240549, Montgomery, AL 36124-0549

• Annual Billing invoices are due on December 1
• Quarterly Billing invoices are due on December 1, March 1, June 1, and September 1
• Monthly Billing invoices are due on the 1st of each month

We offer annual, quarterly, and monthly interest-free payment plans. If you would like to change your billing plan, please email us at support@alabamaretail.org or call (800) 239-5423.

When emailing, please include your ARC Employer Number and indicate the billing plan you would like to change to.

AutoPay is available using your credit/debit card, checking account or savings account.

To sign up, log in to your account on the Employer Portal and click on “My Policies” in the left menu. Find the current policy year and click the “View” button for that policy. On the policy page, click the “Billing” tab. There you will see a blue round arrow button, click the button and follow the AutoPay sign-up steps.

You can also enroll in AutoPay by completing an Electronic Withdrawal Authorization Form and returning it to support@alabamaretail.org

There is a 3.60% convenience fee when paying with a credit or debit card.

Log in to your account on the Employer Portal and click the blue “I Want To” button in the upper right corner of the page. Select “Make a Payment” from the drop-down menu. If your account has a balance due, the balance will be displayed on the “Open Invoices” page.

You can request your Loss Runs Report by emailing support@alabamaretail.org or calling (800) 239-5423.

When emailing, please include your ARC Employer Number and the policy years to be included on the report.

Log in to your account on the Employer Portal and click on “My Claims” in the left menu. Once on the Claims List page you can view the details of each claim or upload files to a claim by clicking the “Actions” button to the left of the claim.

The ARC Claims Kit is available on our website here .

You can also email our Claims Department at claims@alabamaretail.org or call (800) 239-5423 to request a claims kit.

When emailing, please include your ARC Employer Number.